Refund policy


You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the purchased Item. If you have purchased multiple Items with a single order, the withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the last Item.

To use the right of withdrawal, you are required to inform us (by email at of your decision to withdraw from the purchase contract by means of an explicit declaration. To this end, you can use the sample withdrawal form attached as The Right of Withdrawal to these General Conditions, but it is not mandatory.


To meet the withdrawal deadline, all you need to do is send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Upon receipt of the withdrawal request, we will send you a confirmation of receipt via email.

In the event of withdrawal from the purchase contract, you will be reimbursed the item/items you purchased, not including shipping costs (also of additional costs arising from a possible choice of a type of delivery other than the standard offered by us), without undue delay and in any case no later than 14 days from the day of receipt of your withdrawal request. 

Refunds will be made in the original form of payment as that used by you in your purchase, unless you expressly request otherwise. Refunds are processed on products only. Shipping cost and returns shipping costs are charged to the customer and will be deducted from the refund”.


If you have use the right of withdrawal with reference to the purchase of an Item, unless we offer to withdraw this Item, please return the Item to us or deliver it to us without undue delay and in any case within 14 days from the day on which we you have communicated your withdrawal from the purchase contract. 

The deadline will be considered respected only if the Items before the expiry of the 14 day period. Items must be returned to the following address: 529 Av. de Pascouau, 40150 Soorts-Hossegor, France. 

The costs of returning the Items will be at your expense.

Follow the return instructions below.

To return an unused “as new” product, please email EUROGLASS at for shipping details. Please provide the following details:

  • Full name and address;
  • Preferred method of contact and contact details;
  • Proof of purchase (i.e. copy of receipt/order);
  • Order & board number;
  • A photo of the board you wish to exchange; and Specifications of the “new” board you would like to be delivered to you.
  • Boards must be repacked using the box and bubble wrap it was originally shipped in.
  • EUROGLASS will then organise for the board to be returned to us, and your new board to be delivered (once we confirm the condition of the returned board upon its receipt).
  • You are required to return the items intact (as new)
  • The packaging of the items must be accurate, in order to protect the original wrapping from damage, affixing of writings or labels.


The right of withdrawal is excluded, in particular, in the following cases provided for by the Consumer Code:

  1. a) the supply of custom-made or clearly personalised items;
  2. b) Once the board is waxed up and ready to take out into the ocean, it’s yours, no return.
  3. c) If the board is used or tested
  4. d) If your EUROGLASS product is purchased through any other outlet/retailer, you will need to review that outlet’s return policy as those terms will govern your rights.

Please note: Please carefully check your product before applying grips, wax, or any other accessories, as we will only accept returns of a board in “as new” condition.

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