English

Terms and conditions

Table of Content
  1. Production Time
  2. Shipping
  3. Refunds

 

PRODUCTION LEAD TIME

Our surfboards are handmade in Hossegor, France. It takes approximately 3-4 weeks production lead time for a standard surfboard up to 8’ size. 6 weeks for a long board and up to 8 weeks for a polished finish, resin tint ( color is mixed in the resin) custom board.

You  can contact us through messenger or email info@euroglass90.com within 48 hours of placing your order in case you need to modify it or add more specifics and customisation.

 

SHIPPING

When will my order be shipped?

All Orders for all products typically ship within 48 hours for items that are in stock. 

Since surfboards are handmade products, often coming in several sizes and shapes please be aware that we don’t always have them available in stock for immediate delivery. Orders ship Monday through Thursday excluding Holidays. 

You will receive a shipping confirmation email with tracking number once the order has shipped from our warehouse.


Payment & Billing  

Accepted Forms of Payment:

We accept all major credit cards: Visa, MasterCard, American Express and PayPal. Wire transfer and cash payment for local pickup is available. 529 Avenue de Pascouaou, 40150, Soorts-Hossegor, France.


 

Out of Stock Items

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item. 

Concerning surfboards, that we can manufacture at our facility please refer to the Production Lead Time section.

 

Where do we ship?

We are currently shipping to all the European Union Schengen countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland), UK and Ireland.


Do surfboards get damaged in shipping?

Shipping damage is frequent and can happen. We have been working many years with several logistics providers to reduce this.

We recommend opening your order and checking for any damages while the transporter is there. If the item is damaged don’t accept it and return it immediately to the transporter.

For all surfboards shipments signature is required upon arrival. 

Each situation is unique and we handle each one that way to make sure you are stoked 🤙🏻

 

Shipping costs

SURFBOARDS

Single board up to 7’11

50€

Longboards and Stand Up SUPs 8’0 and over

100€



OTHER PRODUCTS (Skate, Fins, Leash, Traction, Board bags and cover, etc.)

Orders between 1-380€

15€

Orders between 381-1200€

30€



 

 

RETURNS

We do not offer returns unless the product is damaged during transportation. In this case as mentioned here make sure you open the box in front of the transporter and in case the item is damaged refuse it and send it back immediately.

We are happy to help our customers and we encourage you to contact us prior to buying in order to answer all the questions you may have about any product.




For any questions contact us at info@euroglass90.com